Emergency Out of Hours
For urgent matters outside of business hours, email claims@ftainsurance.com.au with "URGENT" in the subject line — it's monitored.
Claims
Need to Make a Claim?
We handle every claim with the same urgency we apply to quotes. Get in touch as soon as you become aware of a potential claim or circumstance.
1. Notify Us Early
Email claims@ftainsurance.com.au as soon as you become aware of a circumstance that may give rise to a claim — even before a demand is made. Early notification protects coverage.
2. Provide the Details
Include your policy number, insured name, a brief description of the incident, any relevant dates, and copies of any correspondence received from the third party.
3. We Take it From Here
A dedicated claims handler will acknowledge within 24 hours, appoint a panel solicitor if needed, and keep you and the insured informed at every step.
Out of Hours
Questions about your cover?
Our underwriting team is here to help with coverage questions.